Customer Service survey

Please take a few minutes to complete our customer service survey. Your answers are important as we continuously strive to improve!

*1) I interact with staff most often:

*2) In my experience at the Barrie Public Library:

Strongly Disagree Disagree Agree Strongly Agree
It is easy for me to get staff assistance
Staff make me feel welcome
The attitude and general demeanor of staff is excellent
Staff teach me new things
Staff are available throughout the library to help me
The service provided is worth waiting for

3) Any additional comments:

4) Have library staff ever gone above and beyond to help you?

5) Please answer on a scale of 1 to 10, where 1 is not at all likely and 10 is extremely likely

1 2 3 4 5 6 7 8 9 10
How likely are you to recommend the Barrie Public Library to a friend?

Thank you for completing our survey. The following demographic questions are optional, but will help us better understand the people that we serve.

6) How old are you?

7) Do you live in the City of Barrie?

8) Do you have a Barrie Public Library card?

9) How often do you use the library?

10) What branch do you use more often?

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